Thanks City

[giokingkladze]

I've just renewed my South Stand Season Card for next season - I e-mailed the club yesterday to say that I'm off to Afghan next month and won't be able to get to any games until November so they've discounted my S/C by £130.

They're not all bad in that ticket office!

[Nick]

good news, what happens to your seat though mate? Giving it someone?

[craigmcfc]

That's fantastic and full marks to City too, you must be well chuffed

[giokingkladze]

good news, what happens to your seat though mate? Giving it someone?

I don't know if it'll be de-activated until November to be honest. I normally go with family; if it is enabled and is going free, I'll ask my brother to put it on here

That's fantastic and full marks to City too, you must be well chuffed

Very pleased mate, didn't expect it and was going to buy the S/C anyway, which I made clear. Just a nice gesture from them

[spiv]

I would imagine that your card will be de-activated and your seat will be on open sale for the games that you are missing until you get back in november. I also renewed cards in the south stand yesterday and was expecting to be on the phone for ages but was surprised to get through straight away.
Well done City, the act is getting together.

[Renato_CTID]

Prouder to be a Citizen after reading this news from a supporter working in a war zone!

[Vhero]

No doubt gonna be de-activated since they gave you a partial refund. Otherwise everybody would be doing it lol.

[simon12]

I've just renewed my South Stand Season Card for next season - I e-mailed the club yesterday to say that I'm off to Afghan next month and won't be able to get to any games until November so they've discounted my S/C by £130.

They're not all bad in that ticket office!

Stay safe mate.

[razor400]

Keep your head down mate,

[spiv]

Did they tell you that they were going to dock you 1,000 loyalty points ?

[Abu Dhabi]

Nice gesture from city. Shame you bought into the Afghan lie though, stay safe.

[giokingkladze]

Did they tell you that they were going to dock you 1,000 loyalty points ?

They didn't, no. Why would they do that? Would be a bit harsh wouldn't it?? I'd rather pay the extra £130

Nice gesture from city. Shame you bought into the Afghan lie though, stay safe.

I'm in the military mate (alright then, the RAF). Opinions on ops, such as Afghan, are rarely taken into consideration before you go out there

[sandman]

After filling out the recent survey and slagging off the ticket office for lying to me about relocating last year, I went and renewed my ticket at the ground yesterday, and I have to say the lady at the desk couldnt have been more polite, friendly and helpful.

[razor400]

Did they tell you that they were going to dock you 1,000 loyalty points ?

They didn't, no. Why would they do that? Would be a bit harsh wouldn't it?? I'd rather pay the extra £130

Nice gesture from city. Shame you bought into the Afghan lie though, stay safe.

I'm in the military mate (alright then, the RAF). Opinions on ops, such as Afghan, are rarely taken into consideration before you go out there

So crab, in reality instead of keep your head down we should all be saying don't forget the SPF30 and sun hat. ;-)

[Craig B]

After filling out the recent survey and slagging off the ticket office for lying to me about relocating last year, I went and renewed my ticket at the ground yesterday, and I have to say the lady at the desk couldnt have been more polite, friendly and helpful.

Yeah perhaps Mr Cook has achieved a seismic shift in customer service because I rang up yesterday to ask whether I could swap my seat with another family member and they did it without an issue - I was half expecting them to say "..Sorry you'll have to renew your seat first then join the waiting list to go through the usual relocation procedure.." but no, they did it for me there and then! Pleasantly surprised I can tell you!

[mark_clegg]

Keep your head down mate, went there myself last year. Don't forget your dongle

[btajim]

After filling out the recent survey and slagging off the ticket office for lying to me about relocating last year, I went and renewed my ticket at the ground yesterday, and I have to say the lady at the desk couldnt have been more polite, friendly and helpful.

City are generally more helpful than they used to be - but I'm yet to have one problem myself that wasn't outside of their control. I e-mailed the Club twice last season and got replies within one working day.

I know they've got a customer base who are unlikely to go elsewhere but polite, friendly and helpful service is a reasonable expectation.