The 'NEW' ticket site

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The 'NEW' ticket site

Postby john@staustell » Mon Jun 25, 2018 8:09 am

Another City IT fiasco in the making.

Had emails to renew the memberships.

"With the launch of our new ticket site, we need you to manually renew your Cityzens Matchday membership this season. Act now so you are first in line for tickets!
Just login here with your supporter number .
Add a membership to your basket > Click renew > Then checkout."


Unfortunately, however you play about with it, you get this message:

"MEMBERSHIPS
Get closer to City with our exclusive 12-month memberships. Memberships currently on sale are shown below
"

And below is a big blank space with nothing in it. Tried switching from Chrome to IE as I've seen that sort of thing before. Whatever you click on it's the same blankness.

Best give it a week I suppose!
“I may be drunk, Miss, but in the morning I will be sober and you will still be ugly.”
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Re: The 'NEW' ticket site

Postby sheblue » Mon Jun 25, 2018 12:45 pm

FFS had problems last season with it. Some things never change.
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Re: The 'NEW' ticket site

Postby Piccsnumberoneblue » Mon Jun 25, 2018 8:56 pm

It's proving impossible to join the cup schemes. Fucking sick of trying
City and sniffing knickers.
Come on Blues.
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Re: The 'NEW' ticket site

Postby craigmcfc » Mon Jun 25, 2018 9:55 pm

Worked fine for me at around 6.30pm. Signed my lad and me up for the 3 Cup schemes as usual.
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Re: The 'NEW' ticket site

Postby john@staustell » Tue Jun 26, 2018 8:13 am

This morning I can see content, but myself and my eldest ad both have City cards. So we each have an email from the club. If I start clicking on either there is no facility to buy both, each one gives a card in his name and the 'owner' as being in mine. Emailed the CS people.
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Re: The 'NEW' ticket site

Postby South Stand Balti » Tue Jun 26, 2018 2:44 pm

I'm going to give this another week before signing up for the Cup schemes. The good news is we can all get 64'd at the Champions league games this season as the alcohol ban is no longer in force.
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Re: The 'NEW' ticket site

Postby City64 » Tue Jun 26, 2018 5:11 pm

South Stand Balti wrote:I'm going to give this another week before signing up for the Cup schemes. The good news is we can all get 64'd at the Champions league games this season as the alcohol ban is no longer in force.

It will be worth beating the traffic gridlock and long ques on CL nights at the Eithad for sure pal , great news ! :D
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Re: The 'NEW' ticket site

Postby john@staustell » Wed Jun 27, 2018 4:51 am

Got to ring them up this morning apparently. New technology defeated
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Re: The 'NEW' ticket site

Postby Woodyblue » Sat Jun 30, 2018 11:02 am

Thought I’d give it till now for everything to settle down. Logged on got urgent message to renew my cup schemes. Used the link got message that I have to input payment details. Resubmitted my card details tried again same message. Tried 3rd time same message. Phoned customer services option 1/3/4/7 etc to be told eventually office closed till Monday. FUCK OFF!! 50 minutes of my life I’ll never get back.
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Re: The 'NEW' ticket site

Postby john@staustell » Mon Jul 02, 2018 8:12 am

Very easy when I rang them.

Now our exclusive Citizens ticket window is open and all games are on sale. Unfortunately it's all Saturday 3pm at the moment. No good at our distance I'm afraid, need to know that it defintely is Sat 3pm

On the plus side there is a queue on the ticket site which seems to be working well when I had a look. My wait time, had I been able to buy tickets, would be about 5 minutes..
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Re: The 'NEW' ticket site

Postby Moonchesteri » Sun Jul 15, 2018 2:26 pm

I got an email saying I need to renew my membership, “click here to renew”. Did as requested - “you can’t renew your membership before July 27”.

Bloody useless.

Next thing I noticed is that somehow they lost all the fiends & family data on their database. Contacted the supporter services to request they add everyone I had there but apparently they don’t have the data and cannot do it, you need to get all the membership numbers from your fam and friends and add them manually. Thanks.


But, without these usual f*ck ups from city I have to admit from the point of buying tickets the new site is actually is pretty decent.
This actually works on iPhone for starters etc.
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